Proactive Communications Relieves Contact Congestion this Flu Season
We are seeing one of the worst flu seasons in a decade with national headlines reading like fodder for a medical thriller movie like Monster Flu Hits Early . . . Country Now Experiencing High Levels of...
View Article7 Challenges in Writing Outbound IVR Scripts
Everyone agrees that a good first impression is key to starting a relationship off on the right foot. Today with all the channels available for customer communications be it email, social media, text...
View ArticleA Tale of a Successful Proactive Customer Experience for Telecom
It was the best of times, it was the worst of times… This classic Dickens opening could be used to describe the state of customer loyalty in the media and telecommunications industries just about...
View ArticleZombies BAD. Workforce Optimization GOOD – 3 Tips to Minecraft Your Contact...
If you have kids under 12 years old, chances are you have heard more than you ever wanted to about Minecraft. For the uninitiated, it’s a hugely popular video game about a guy named Steve who has to...
View ArticleDon’t Let Your Contact Center Workforce Become The Walking Dead
Warning: Zombies have infected your contact center workforce. You can’t escape these agents of the undead, lifelessly pacing around muttering brains… service levels…smoke break. As contact center...
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